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We value your feedback regarding our services. Therefore we would appreciate it if you would take the time to fill out our survey and return it to us at the Laboratory. Please feel free to add any comments or suggestions to improve our service.

The button at the bottom of the form will create an email with the details to send to us.

Strongly Disagree Performance Poor

Disagree Needs improvement

Neutral CEL is doing OK

Agree CEL is doing very well

Strongly Agree Excellent performance

Does Not Apply

1.

It is easy doing business with CEL

2.

The service from CEL is reliable and consistent

3.

Staff at CEL are always willing to help me

4.

CEL staff are courteous

5.

CEL staff give individual attention to my requests for information or service

6.

I have adequate access to CEL staff for advice and assistance

7.

CEL staff are knowledgeable

8.

CEL staff have a good understanding of my business and/or line of work and/or industry requirements

9.

Explanations of technical issues given by CEL staff are easily understood

10.

I am satisfied with the way CEL staff handle problems or mistakes

11.

Problems and complaints are resolved quickly by CEL

12.

CEL staff are flexible in finding solutions to problems

13.

The CEL submission form is easy to complete

14.

Reports for testing results from CEL are received in a timely manner

15.

Reports from CEL contain the information that I require

16.

Overall, I am very happy with the service that I am receiving from CEL



Thanks again for spending the time to complete the form.